Customer Testimonials

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Cars Jan 15, 2022

I am very happy with the services given to my car. I was also provided with a courtesy car that truly helped me. Staff handling was amazing.

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Cars Dec 30, 2021

Under difficult circumstances presented by Covid, they still delivered great service. They provided a nice loaner car to make everything very convenient. There was no wait time when I dropped the car off or when I picked it up and they were very attentive. They also kept me apprised of the status of the service so I knew when to expect it to be completed.

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Cars Dec 30, 2021

The customer service and attention to detail are always top notch. They always take the time to listen to the issue so that it can be resolved.

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Cars Dec 26, 2021

My battery died and no other dealer in the DC area was able to service me. Tom at Jaguar West Columbia not only squeezed an appointment for me in so that I could drive to New York for the holidays as planned but provided me some of the kindest and most responsive customer service I have ever had. Thank you Tom and Jaguar West Columbia!

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Cars Dec 24, 2021

Squeezed us in before a long trip. Work was on time, they kept me in formed along the way and was done correctly the first time.

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Cars Dec 19, 2021

I took my range Svr type for coolant leak and Todd took care of the repair for me. I informed him If tech sees anything apart from coolant leaks, fix all of those items and knowing the fact it was out of warranty. Todd didn’t take advantage of the situation and charged me decent. Not only It has no leaks but it also now drives like brand new. To me quality and customer service matters, and that’s what they achieved with great satisfaction. I def rec taking your car for repairs here. I wouldn’t even think twice.

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Cars Dec 17, 2021

The car was sparkling and shiny after the service as expected. Only thing is they don’t have enough loaner cars and also the drop off service doesn’t start until 9 AM which is a little inconvenient when you are dropping off your car at 7 AM.

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Cars Dec 4, 2021

Tom was my service advisor , he has great customer service skills, very patient and guided me through what my best options were with regards to what needed to be done to keep my truck in the best shape possible.

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Cars Dec 4, 2021

Excellent service and customer care Coordinator was very helpful will definitely recommend to friends and family for next service or to buy the car Great job done by the team

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Cars Nov 15, 2021

Tom was able to determine the level of service that was appropriate for my driving pattern and vehicle mileage. Arnold, my sales consultant, was also available to make certain I am making the correct decision for my vehicle. A great support team!

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