The crew at West Ashley Jaguar has always done a superb job on my vehicles. This service was no exception as I scheduled it far enough in advance to reserve a loaner for the shop period. The only glitch in the process was not the shop's fault but stems from Jaguar's use of a very faulty Bosch navigation system. The Bosch navigation system has no known way of being reset or no way of communicating directly with it. When a map update went awry and scrambled the map data it now thinks it is up-to-date but has no map data. Because version numbers etc.. can't be over ridden it will not load new data. The handy solution is to replace the DX23 head with a new one which only costs $2,000 plus. Needless to say I can buy ten Garmins for that price, installation is free and map data is refreshed on a constant basis at no additional cost.
Bought my XF here in 2016. Service manager is great. Service is excellent. They want your service and handle problems expeditiously. My only beef is with the car wash area. I don't like the half xxx cleaning of my vehicle. Other than that I would give them 5 stars!
My tire pressure gauge kept coming on even after filling the suspected tire. I called Baker and they said I could just stop by without an appointment which I did. The car was whisked away and returned within 1/2 hour and the issue ( metal piece in tire) was patched and I was on my way. This is just one of many good experiences I have had with Baker Motors Service department!!
Now pressure, excellent customer service, well knowledge, very professional. Best car buying experience I've had in a long time. Baker Team was EXCELLENT.P
Friendly staff. Great service. Love my Jaguar!
James, Chad and the Service Tech did an Awesome job in diagnosing and resolving the issue with the coolant system on my Jaguar. Thank you for Everything!!!
James, Chad and the Service Tech did an Awesome job in diagnosing and resolving the coolant problem with my Jaguar in a timely manner. Thank you for Everything!!!
The Jaguar West Ashley customer service and professional staff are truly outstanding! They took care of my needs and went out of their way to ensure I was completely satisfied. I will definitely make this my go-to dealership.